Straight questions. Straight answers.

We provide boutique home technology support—from fixing a computer that won’t start or Wi-Fi that won’t connect to designing connected homes, entertainment systems, gaming workstations, smart lighting, AI assistants, and complete dream-room or whole-home network installations.

We serve homes within a 25-mile radius of the City of Columbus, Ohio.

Everyday support is $125 per hour and home technology project crews are $185 per hour. The first 30 minutes of either is half price. Signature Builds use fixed starting prices, with 7% savings for any two, 10% for any three, or 12% for all four. See the complete Pricing page for scopes, hardware costs, and project examples.

Yes. You’re assigned a set crew who will learn your home, understand your goals, and build a real working relationship with you from planning through handoff.

We combine technical skill with genuine hospitality. We listen before recommending, explain the plan clearly, work with purpose, protect your home, and stay accountable after installation. You won’t be handed from salesperson to scheduler to a stranger who has never seen your plan.

Read our plain-language Terms of Service. They cover estimates, project changes, payments, warranties, exchanges, the 30-day restore period, and the 90-day adjustment window.

Use our contact form to reach the crew. After launch, you can also reply to your service confirmation or invoice to continue directly with the team assigned to you.

Yes. We provide the available OEM manuals and data sheets for installed products. Higher-end installations also include custom-made guides for your specific system, scenes, controls, and everyday routines. Whole-home network projects include a rack map, network diagram, device inventory, labeled connections, operating guide, and handoff walkthrough.

Invoices will be delivered electronically after each visit or project milestone. Your email will include a direct invoice link; a customer invoice area is planned for launch.

Planned launch methods are major credit and debit cards, ACH bank transfer, and check. The available methods and any payment schedule will appear on your estimate and invoice before work begins.

Yes. For 90 days after installation, we’ll continue working with you on minor adjustments and reasonable equipment exchanges. A minor adjustment takes no more than four crew-hours and does not require new in-wall wiring, construction, or a major redesign. Product price differences, distributor restocking charges, and non-returnable equipment remain the customer’s responsibility and are disclosed before an exchange.

For 30 days, standard projects qualify for our Restore Period. A standard project is completed within one crew-day and does not include in-wall or in-ceiling wiring, construction, or other irreversible alterations. We’ll remove our installed equipment and return recoverable connections and settings to their prior state without restoration labor charges. Larger whole-room and whole-home projects have project-specific restoration limits disclosed before work begins.

Refunds follow the 30-day Restore Period and 90-day adjustment policy. Refundable equipment is subject to the manufacturer or distributor return window, product condition, restocking charges, and any price difference. Labor refunds apply when we fail to deliver the approved scope; preference changes are handled through the restore or adjustment process.

Installed products retain their original manufacturer warranty. We provide the warranty documentation and help coordinate a valid claim. Home IT Crew also warrants its installation workmanship for 90 days; that workmanship promise does not replace or extend an OEM product warranty.

Home IT Crew is preparing for launch. Before accepting customer work, the company and crew will carry appropriate insurance and every license or credential required for the services being performed. Documentation will be available on request. We will never describe a technician as certified unless that credential is current and verified.

Yes. After launch, a review and crew-recognition form will be available after every visit and project. You’ll be able to rate the experience, share private feedback, and call out a specific crew member who went above and beyond.